ITIL® 4 Specialist: Create, Deliver & Support
ITIL® 4 Specialist: Create, Deliver & Support (CDS) is a key module in the ITIL 4 Managing Professional stream. This certification equips professionals with the practical skills needed to manage the creation, delivery, and support of IT-enabled services, ensuring value co-creation and operational excellence across digital service teams.
Description
This course provides a deep dive into the core service management activities needed to create, deliver, and support IT-enabled products and services. Participants will explore how to integrate different value streams and activities, optimize workflows, and adopt a holistic approach to service quality and customer satisfaction. The CDS module equips professionals with essential skills to manage service performance, collaborate effectively, and apply Agile and Lean practices to improve IT service delivery.
Key Core Areas
- Designing and improving value streams for IT-enabled services
- Efficient service delivery and support across the IT lifecycle
- Practical use of Agile, Lean, and DevOps principles
- Optimizing workflows and resource utilization
- Managing teams, tools, and suppliers for service excellence
Who Should Take This Course?
- IT service management professionals
- Service desk and support managers
- IT operations managers
- Anyone involved in designing, building, and delivering IT services
Certification Requirements
To take the ITIL® 4 Specialist: Create, Deliver & Support exam, candidates must have completed the ITIL® 4 Foundation certification as a prerequisite.
Summary
The ITIL® 4 Specialist: Create, Deliver & Support certification empowers professionals to enhance IT service management capabilities, ensuring consistent, high-quality service delivery. It is ideal for those aiming to drive efficiency, customer satisfaction, and continuous service improvement.